Get materials back into patron hands with curbside checkout
We spoke with two early adopters of curbside checkout to learn how they used Communico to create an appointment based model to get over 65,000 items back in circulation within two weeks.
Access the replay to learn why these leading libraries say it would have been impossible for a manual process to manage patron demand and how Communico's appointment booking module allowed them to easily scale. Whether you need to offer this service at one branch or several, you'll benefit from hearing how even the smallest location can manage over 40 appointments a day despite staff shortages.
Request the recording to learn best practices for developing your own curbside checkout process including:
- How to schedule staff to manage shifts while adhering to social distancing protocols.
- Why multi-branch libraries should launch curbside pickup at all locations simultaneously instead of adding locations over time.
- Who should be included in the planning process.
- The top three tips they say every library should know before planning a curbside pickup process.
SPEAKERS
|
Paul Musser Branch Manager Salt Lake City Library |
Emily Lewis Customer Service Supervisor Salt Lake County Library |
